At Extremely-Sharp, our goal is to have the sharpest and best customer service in the knife and survival industry. Check out our FAQ below for answers to some of our most frequent questions and to know our policies. Still have questions? Are we missing something, give us a call Monday through Friday anytime between 9am and 6pm CST. We're also available through our contact form.
How long will it take for my product to arrive?
When you place an order, the Extremely-Sharp team hops into motion. Orders processed before 10am EST are usually ship within two days. We typically ship via the US Post Office and all orders are processed as soon as the payment method has been verified.
How much will shipping cost?
Shipping items such as swords is costly due to their weight and the care taken in packing, while the shipping of knives and martial arts equipment is often much cheaper. We do not try to make a profit off of S&H. Shipping & handling fee will never exceed the amount on you invoice.
Do you really offer free shipping on orders over $50? Is that true?
We sure do. You automatically get this when you purchase more than $49.95 worth of eligible products. Eligible products (99% of what's on the site) are labeled with free shipping eligible on them. This offer only applies to continental United States, AFO and FPO addresses.
Do you ship to military bases?
How could we not? Our family has a long history serving in the military. Not only did they love being able to order things, they loved getting presents. We are proud to serve our men and women protecting this country by shipping to APO and FPO address.
Do you ship internationally?
We ship to the United States, all US territories, APO and FPO addresses. Please be aware that some items might be illegal for you to import to your territory. At this time, Extremely-Sharp is able to ship to locations within the U.S. only, with some limited shipping to Canada. If you live in Canada and would like to place an order with Extremely-Sharp, please contact our customer service department.
Orders and Cancellations
Do I have to setup an account to place an order?
Absolutely not. You get tons of benefits by signing up for an account but our system also provides the convenience of ordering without an account.
What payment types do you accept?
We accept all major forms of payment. To make your online shopping experience convenient, we accept Visa, MasterCard, Checks, and Money Orders -- with no additional surcharge for payment type. We also accept paypal for most items on the site but please contact our customer service team with any questions.
Checks and Money Orders
- All first party checks and money orders are accepted, with a 10 day holding period on checks to insure that they clear.
- Because the actual shipping cost may be less than the amount calculated on the invoice (please see Shipping Prices for more information on this.), please wait for an email from our staff with your total before sending your payment.
- For your protection, ES thoroughly investigates the validity of all credit card charges. We prefer to send credit card orders to your credit card billing address to avoid any unnecessary delays, from this verification.
- We use the most secure billing and security software. Even our team does not have access to your credit card information.
- We will not process credit card charges billed to an institution outside of the United States.
Do you offer any coupons or promotions?
We sure do. Our regular prices are deeply discounted. We do this because we simply love knives, swords and survival gear. To make it even better, we do offer coupons and a variety of giveaways to those on our newsletter list, that follow/like posts on Facebook and connect with us on Twitter.
Do you charge sales tax?
For now, state and federal law only requires that we charge sales tax on orders where the billing address or shipping address are in Alabama. Please note that products shipped within the state of Alabama will incur a sales tax of 8.0%. If you are exempt from Alabama sales tax, please mail us a copy of your Sales Tax Exempt Certificate to our credit department at Extremely-Sharp, 617 Blount Avenue PMB 23, Guntersville, AL 35976
When will my credit card be charged?
We strive to only charge your card after your has entered the shipping process.
Do You Carry ...?
If you're looking for working or decorative weapons/armor -- this is the place! In fact, we are the largest and most comprehensive chain of this kind in the online and supply many of the largest brick n' mortar retailers in the country. With 1000's of products in stock, we offer quick and convenient features to locate the product that you need. If you are looking for anything that's not in our online catalog please email contact The Boss and ask if we carry it. You'll be glad that you did. Pretty much, if you have seen it in a store or catalog, give us the details and we will get it for you at a much lower price.
Security and Privacy
Is your website secure? I'm concerned about my personal, financial information.
Extremely-Sharp Swords & Knives is a secure site. This means that if you use a secure browser such as Chrome, Safari, Internet Explorer or Firefox, you'll be able to enter your credit card information on-line with confidence. This information will then be encrypted to prevent viewing by others. Our system uses an encryption code of greater than 7 digits to encrypt all orders beyond the standard encryption offered through SSL. To ensure your credit card number is secure, we do not keep it on record. You will need to enter your credit card number for each separate order.
Do you sell, trade or giveaway my personal information?
What's your return policy?
Our mission is to make you happy and help you get outdoors and protect your family. We try to provide as much information about products prior to you buying them, and as a result, we get very few returns. However, if you need to return an item, that is an option. Please see our return policy for full details.
I have another question. Where can I find answers for it?
Give us a call at 1-256-486-3493 or send us an email via our contact form. We will get back to you fast.
By placing an order with and/or completing an order with Extremely-Sharp or any of its affiliates, the Buyer agrees to the following:
- The Buyer will hold harmless the seller or any agent or any affiliate thereof in any event associated with the purchase, use, misuse or legality of any product.
- The Buyer also holds harmless the seller for any injury of any kind associated with any item purchased.
- The Buyer attests that they are at least 18 years old to order any knife Products and at least 21 years old to order restricted products. Restricted products are marked on the Website.
- The Buyer attests that they are familiar with all applicable laws and assumes all responsibility for any statements, representations or purchases made under penalty of law. Some items on the Website may be illegal in your or other areas for possession by those under the age of 21. You shall be responsible to check all applicable federal, state, and local laws concerning the purchase, ownership, use, and possession of any Products sold to you on the Website.
- The Buyer understands that Extremely-Sharp or any of its affiliates may change this policy at any time and it is the responsibility of the Buyer to read all applicable policies.
Legal Disclaimers. Extremely-Sharp offers no legal advice regarding laws applicable to your purchase of Products. We have provided general information herein to you of federal laws that may affect your purchase. It is your responsibility, as the buyer, and not Extremely-Sharp, as the seller, to ascertain and obey all applicable international, federal, state, and local laws regarding your purchase and use of Products.
Indemnification: Laws vary widely from state to state and country to country, and these laws also change often. Extremely-Sharp cannot be expected to keep track of the ever-changing legal landscape in all locations. Therefore, please note that it is the responsibility of the BUYER, NOT THE SELLER, to ascertain, comply with and abide by all applicable federal, state and local laws applying to the purchase, possession, shipment or use of any items purchased from Extremely-Sharp or any of its affiliates.
Extremely-Sharp does its best to accurately represent the products it sells through photos, prices and descriptions. Occasionally errors are made. In the event of an error, we will work with you to correct your order to reflect any necessary changes and you will be notified of these changes. Thank you for your cooperation and understanding.
Credit Card Fraud Prevention & Reporting Measures
Customer Information: To keep your information secure, Extremely-Sharp retains your payment information on a separate and secure computer and only for the minimal length of time to complete your order. For our many returning customers, you will have to enter you payment information with each order, but this helps to insure your credit information is kept secure.
Illegal Use of Someone Else's Credit Card: Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine!
U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.
Extremely-Sharp's order fulfillment process and screening process takes many measures to prevent fraudulent credit card usage. In the rare event that a fraudulent order passes our screening process, we will report the fraud to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and effective prosecution. We will report the fraud to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.
To date, we have worked with state and federal authorities to protect your information and have seen 18 separate convictions associated with the attempted (most caught by our screening process) usage of 30+ illegally used credit card numbers. We believe in protecting your information whether you are our customer or not and will always turn over suspicious information to the authorities.